Silk Secrets

🌿 Silk Secrets — Your Questions, Answered

❓ How long does shipping take?

Shipping within Australia usually takes 5–10 business days after we process your order.
You'll receive a tracking email once your order is dispatched.

❓ How do I use the Silk Skin device?

Turn on your device, select your desired mode (LED, EMS, or heat), and glide it gently across clean, dry skin.
Use daily for best results — just 5–10 minutes a day!

❓ Is it safe for sensitive skin?

Absolutely. Our device is gentle enough for all skin types.
We still recommend doing a patch test if you have sensitive skin or any existing conditions.

❓ What if I’m not satisfied with my purchase?

We offer a 30-day satisfaction guarantee.
If you’re not loving your results, contact us and we’ll assist with a return or exchange (conditions apply).

❓ What’s covered under warranty?

All Silk Skin devices come with a 12-month limited warranty for manufacturing defects.
If you experience any issues, contact us — our customer service team is ready to help!